Emergency plumber in Nottingham, day or night

If you can smell gas, stop reading and ring the National Gas Emergency Service on 0800 111 999. Don't switch anything electrical on or off, put out any naked flames, open the windows and get everyone outside. Call them first and us second.

For water, the first job is stopping it. Your stop tap is usually under the kitchen sink, sometimes in a downstairs loo or under the stairs. Turn it clockwise. If you can't find it or it won't budge, ring us and we'll talk you through it while we're on the way.

What the job includes

• Burst and leaking pipes
• Water coming through a ceiling
• No heating or hot water in cold weather
• Leaking cylinders and overflowing tanks
• Blocked or overflowing toilets and soil pipes
• Boiler lockouts that won't reset

What to do while you wait

Turn the water off at the stop tap. If water is anywhere near lights or sockets, turn the electricity off at the consumer unit and leave it off. Open the kitchen tap to drain what's left in the pipes; it takes pressure out of the leak. Put a bucket under it and move anything that'll be ruined.

If it's a heating leak rather than mains, the pressure will drop and the boiler will usually shut itself down, which is what it's meant to do.

What counts as an emergency

Water you can't stop, no heating in freezing weather with a young baby or an elderly relative in the house, or anything gas-related. A dripping tap at eleven at night isn't an emergency, and you'll pay less if it waits until morning. We'll tell you which one you've got.

Costs

Where a call-out charge applies, you're told the full cost before we start. Emergency work is more expensive than a booked appointment, and that's true of every firm; the difference is whether you're told up front.